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Terms & Conditions

All treatments require confirmation through the booking website. You will be required to pay a 50% deposit at the time of booking and the remaining balance will be paid on the day of your appointment. Any bookings over the phone will need to be confirmed online by clicking on the link in your confirmation email by entering your card details and paying a deposit. Any unconfirmed appointments may be cancelled without notice.

All treatments are final and non-refundable. If you fail to cancel or reschedule your appointment at least 24 hours prior to your scheduled appointment then you:

  • You will lose your 50% deposit

  • Any ‘no-shows’ will result in a strike in your personal record.

  • If you do not arrive to your scheduled appointment on time and you are more than 15 minutes late, your appointment will be rescheduled and your deposit will be lost

Cleaning, Maintenance and looking after your lashes:

  • Eyelash extensions should be cleaned by you daily with a lash cleanser, if you wear eye make-up. We will discuss how to do this at your initial appointment.

  • Should you arrive with exceptionally dirty lashes or mascara on your extensions (mascara is NOT recommended) then the extra time it takes to clean them will be deducted from your appointment time.

  • If you have less than 40% of lashes remaining on the day of your infill then you may be charged for a full set

If you would like regular appointments, please ensure you are booking at least 1 appointment in advance. This allows the booking process to be more organised when booking other / new clients. If you’re not booking in advance we cannot guarantee to provide the appointment you require.

Please do not bring any family or friends along to your appointment. Envy Lashes London is a relaxing environment for clients.

For the best possible results, your face and head ideally needs to be as still as possible. We ask that once you are comfortable to lay still and relax and refrain from moving your head or talking as much as possible. This is because of a number of reasons, namely if the eyes are open the glue can cause discomfort to the eye area.


You will be given complimentary aftercare products containing all you need to maintain your lashes. We will talk you through aftercare and how infill appointments work after application. Failure to follow the aftercare advice will result in a new set needing to be applied.

In the event that you experience abnormal lash fall out, you may contact Envy Lashes London for a complimentary fix within 72 hours of your original appointment. After this time, we are unable to provide a free fix as there could be a number of factors which could cause premature lash loss.

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